Privacy Policy and Terms & Conditions
Privacy Policy
Last Updated: 8/29/2025
Benmar Sunrooms respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or use our services, including sales, custom builds, and installations.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, billing/shipping address, payment details (when applicable).
- Transaction Information: Records of purchases, services ordered, and payment method (cash, card, or check).
- Technical Information: Browser type, operating system, device identifiers, and cookies.
- Communications: SMS/text message consent, emails, or other correspondence with us.
2. How We Use Your Information
We use the information we collect to:
- Process and complete orders, including sales, builds, and installations.
- Provide customer support and respond to inquiries.
- Send transactional updates (order status, scheduling, etc.).
- Send marketing communications (with your consent, including SMS).
- Improve website functionality and services.
- Comply with legal and financial obligations.
3. SMS/Text Messaging
- By providing your phone number, you consent to receive SMS/text communications from us. You agree that Benmar Sunrooms is not liable for failed, delayed, or misdirected messages due to carrier issues, system failures, or incorrect mobile numbers.
- Message frequency may vary.
- Standard carrier rates may apply.
- We do not sell or share your SMS consent or phone number with third parties for marketing purposes without your explicit consent.
- You can opt out at any time:
- By replying STOP to any message.
- HELP for customer service assistance.
o You may also contact us at Office@BenmarSunrooms.com or by calling (217) 670-0005 to be removed.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences.
- Track site performance and analytics.
- Improve user experience. You can manage or disable cookies through your browser settings.
5. How We Share Your Information
We may share information with:
- Service Providers (e.g., payment processors, IT support).
- Business Partners (for scheduling or joint services, with your consent).
- Legal Authorities (when required by law, such as for fraud prevention or disputes).
We do not sell or rent personal information.
6. Data Security
We use industry-standard safeguards to protect your information, but no method of transmission is 100% secure.
7. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Your Rights
If you are an Illinois or U.S. resident, you may:
- Request access to your data.
- Request correction or deletion of your data.
- Opt out of marketing/SMS communications.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
10. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Benmar Sunrooms
2601 Chuckwagon Dr, Springfield, IL 62711
(217) 670-0005
Terms & Conditions
Last Updated: 8/29/2025
These Terms & Conditions (“Terms”) govern your use of Benmar Sunrooms website, sales, custom build, and installation services. By accessing our website or purchasing from us, you agree to these Terms.
1. Services Provided
We provide product sales, custom builds, delivery, and installation services. All services are subject to scheduling availability and material availability.
2. Products & Services
- We sell, custom build, and install products as described on our website or in written agreements.
- Availability of products and services may change without notice.
- Estimates are provided in good faith but may be subject to adjustment.
3. Payments
- We accept cash, card and checks.
- Payment terms will be specified in your invoice or service agreement.
- Returned checks may incur fees.
- Failure to pay may result in suspension or termination of service.
4. SMS/Text Messaging Consent
By providing your phone number, you agree to receive SMS/text communications regarding orders, scheduling, and promotions.
You may opt out of receiving SMS messages at any time by replying:
- STOP to cancel messages
- HELP for customer service assistance
You may also contact us at office@BenmarSunrooms.com or by calling (217) 670-0005 to be removed.
5. Cancellations & Refunds
- Cancellation policies vary depending on the product or service.
- Custom-built items may be non-refundable once production begins.
- Installation deposits may be non-refundable if scheduling and labor have been arranged.
6. Intellectual Property
- All website content, including text, graphics, logos, and designs, is owned by Benmar Sunrooms.
- You may not copy, distribute, or use content without permission.
7. Limitation of Liability
- Services and products are provided “as is.”
- We are not liable for indirect, incidental, or consequential damages.
- Our liability for direct damage will not exceed the amount you paid for the service or product.
8. Warranties
- Any warranties for products or services will be stated in your purchase or installation agreement.
- No other warranties are implied unless expressly stated.
9. Termination
We reserve the right to suspend or terminate services if you violate these Terms.
10. Governing Law
These Terms are governed by the laws of the State of Illinois. Any disputes will be resolved in the state or federal courts located in Illinois.
11. Changes to Terms
We may update these Terms at any time. Continued use of our website or services constitutes acceptance of the updated Terms.
12. Contact Us
For questions regarding these Terms, contact us at:
Benmar Sunrooms
2601 Chuckwagon Dr, Springfield, IL 62711
(217) 670-0005